Refund and Returns Policy

If an item is faulty, damaged, incorrect, or not as described, contact us as soon as possible at sales2@octovianexus.com or 0852384424.

Return requests

Please include your order number, product name, reason for return, and photos where relevant.

Condition

Products should be returned with original packaging and accessories where possible. Items damaged through misuse may not qualify for refund or replacement.

Resolution

Depending on the issue and stock availability, we may offer replacement, repair, store credit, or refund.